cesino bd's Privacy Policy

1. Scope of Data Collection

cesino bd collects two types of information from its users — information you provide directly and information collected automatically. This information is used to improve service quality and ensure your security.

1.1 Information You Provide Directly

• Name, date of birth and national ID number (for age verification)
• Email address and mobile number
• Bank account or mobile financial service details (bKash, Nagad, Rocket, Upay)
• Login credentials and password (stored in encrypted form)
• Content of messages or complaints sent to support

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system information
• Platform activity logs (login times, bet history, session duration)
• Information collected through cookies and similar tracking technologies

2. Purpose of Data Use

cesino bd uses collected information only for specific purposes. Your personal information is never sold or transferred to any unauthorised third party.

3. Data Storage and Security

To keep your information secure, cesino bd follows industry-standard security practices. All data stored on servers is protected by SSL encryption and can only be accessed by authorised staff.

3.1 Security Methods

• All data transfers are encrypted using SSL/TLS technology
• Passwords are stored using industry-standard hashing algorithms, never in plain text
• Regular security audits are conducted on servers
• OTP-based two-factor verification is available for account access

3.2 Data Retention Period

Information collected while your account is active is retained during that time. Even after an account is closed or becomes inactive, certain information may be kept for a defined period due to financial security and legal requirements. Once that period passes, the relevant information is securely deleted.

4. Sharing Data with Third Parties

cesino bd does not sell your information to third parties for any commercial purpose. However, specific information may be shared in the limited circumstances listed below.

4.1 Approved Third Parties

• Payment service providers: Mobile financial services and banks such as bKash, Nagad, Rocket and Upay — only the information necessary to complete a transaction is provided
• Technology partners: Software service providers that assist in operating the platform — under strict confidentiality agreements
• Authorities: Where information must be provided in compliance with a court order or legal obligation

4.2 Third-Party Cookies and Analytics Tools

Analytics tools are used to monitor platform performance. These tools generally do not collect personally identifiable information. However, you can manage cookies at any time through your browser settings.

5. Your Rights and Controls

cesino bd believes that users should have proper control over their own information. To that end, we offer the following options.

• Right to review information: You can request to view the information stored in your account
• Right to correction: You can request that incorrect or outdated information be updated
• Right to deletion: Subject to certain conditions, you can request that your personal information be deleted
• Right to object to processing: You can request to be removed from marketing communications
• Data portability: In certain cases, you can request a copy of your information

To exercise these rights, please contact our support team. We generally respond within a reasonable time after receiving a request.

6. Cookie Policy

The cesino bd website and app use cookies and similar tracking technologies. These help improve your browsing experience, remember your login state and analyse platform performance.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled
• Functional cookies: Remember your preferences and language settings
• Analytical cookies: Used to understand how many users are visiting which pages

You can reject non-essential cookies through your browser settings. However, this may limit some functionality of the platform.

7. Protection of Minors' Data

cesino bd strictly follows a 21+ age policy. This platform is not intended for anyone under the age of 21. A national ID or equivalent document is required at registration for age verification. We do not knowingly collect information from minors, and if it becomes known that a minor's information has been collected by mistake, it is deleted immediately.

For more information on responsible gaming, visit our Responsible Gaming page, which contains detailed guidance on age verification and self-exclusion.

8. International Data Transfers

Although cesino bd primarily serves users in Bangladesh, our server infrastructure may be located in more than one country. Wherever data is stored or processed, the protection standards set out in this privacy policy apply. For any international transfer, we use contractual safeguards to ensure adequate protection of the data.

9. Changes to the Policy

cesino bd reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you via your registered email or a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

The latest version of the policy will always be available on this page. To learn about previous versions, please contact support. Our FAQ page has answers to this and other common questions.

10. Contact Us

If you have any questions, concerns or requests to exercise your rights regarding this privacy policy, please get in touch with us. Our support team is available seven days a week, 24 hours a day in both Bengali and English.